According to the result of Customer Satisfaction Survey conducted by ERA, independent research agency, Norm’s recognition ratio is 94% and liking ratio is 89% by 62 local and international companies in total. Customers reported that they are pretty much satisfied when they evaluated the services received from Norm Cıvata.
From proposal process to corporate features, six processes were analyzed deeply and development areas were determined; and we already started to work on them. With the actions to be taken, it is aimed to increase these scores even higher in the long term. We would like to thank all our customers who participated in the survey.
As a result of the survey, the first action we took is the newsletter you are looking at. We identified that our customers are expecting more information about new products and developments according to survey results. That's why, we decided to share a trimonthly newsletter with our customers. Have a good read!